Cookie Policy
Last updated: 2 September 2026
Introduction
This Cookie Policy explains how ILHAMI LIMITED ("we", "us", "our") uses cookies and similar tracking technologies on our website at https://ilhami.agency. It should be read alongside our Privacy Policy and Terms of Service.
By continuing to browse our website after being presented with our cookie consent banner, you consent to our use of cookies in accordance with this policy. You may withdraw or modify your consent at any time through your browser settings or by contacting us at about@ilhami.agency.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, provide analytics information, and enable certain features. Cookies may be session cookies (deleted when you close your browser) or persistent cookies (remaining on your device for a defined period). Similar technologies include web beacons, pixels, local storage, and session storage.
Types of Cookies We Use
Strictly necessary cookies: These cookies are essential for the operation of https://ilhami.agency. They enable core functionality including page navigation, secure area access, form submission, and cookie consent preference storage. These cookies do not require consent under PECR as they are strictly necessary for the service you have requested.
Functional cookies: These cookies enable enhanced functionality and personalisation such as remembering your cookie consent preferences and language settings. They may be set by us or by third-party providers whose services we have added to our pages.
Analytics cookies: These cookies collect information about how visitors use our website, including pages visited, time spent, and error messages encountered. Data is aggregated and anonymised where possible. Analytics cookies require your consent before activation.
We do not currently use advertising or targeting cookies on our website. Should this change, we will update this policy and request appropriate consent.
Specific Cookies
cookie_consent — Purpose: Stores your cookie consent preferences. Duration: 13 months. Type: Strictly necessary/Functional. Provider: ILHAMI LIMITED.
session_id — Purpose: Maintains session state during website navigation. Duration: Session. Type: Strictly necessary. Provider: First party.
If analytics cookies are enabled with your consent, we may deploy privacy-focused analytics tools that process anonymised usage data. Specific cookie names and durations will be listed in our cookie consent banner configuration.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Methods vary by browser: Chrome — Settings, Privacy and Security, Cookies; Firefox — Settings, Privacy and Security, Cookies and Site Data; Safari — Preferences, Privacy, Manage Website Data; Edge — Settings, Cookies and Site Permissions.
Blocking strictly necessary cookies may prevent certain website features from functioning correctly, including form submission and consent preference storage. Blocking analytics cookies will not affect core website functionality.
Third Party Cookies
We minimise third-party cookies on https://ilhami.agency. Where our contact page embeds Google Maps, Google may set cookies in accordance with Google's privacy policy. We recommend reviewing Google's cookie policy at policies.google.com for details on their cookie practices.
Updates to This Policy
We may update this Cookie Policy to reflect changes in technology, legislation, or our cookie practices. Updates will be published on this page with a revised date. We encourage periodic review of this policy.
Contact
For questions about our use of cookies, contact about@ilhami.agency or write to 87 Millmead Business Centre, Mill Mead Road, London, N17 9QU, United Kingdom.
Data Retention Schedules
ILHAMI LIMITED maintains structured retention schedules aligned with UK GDPR Article 5(1)(e) storage limitation principles. Personal data collected for service delivery is retained only for the duration necessary to fulfil the contracted service pattern and any associated legal obligations. Client contact records are retained for six years following the end of the contractual relationship in accordance with standard UK limitation periods for contractual claims. Financial transaction records including invoices and payment confirmations are retained for seven years in compliance with HMRC record-keeping requirements under the Finance Act 1998 and subsequent amendments.
Garment care records including item descriptions, processing notes, and quality verification logs are retained for the duration of the active service relationship plus twelve months following termination, after which they are securely deleted unless a specific retention requirement applies due to ongoing claims or disputes. Concierge task logs containing details of errands, appointments, and personal assistance activities are retained for three years following task completion to support service quality reviews and dispute resolution.
Marketing consent records and communication preferences are retained for as long as consent remains active plus twelve months following withdrawal to demonstrate compliance with consent management obligations. Cookie consent logs are retained for thirteen months in alignment with ICO guidance on consent evidence retention for website analytics and functional cookies.
International Data Transfers
ILHAMI LIMITED primarily processes personal data within the United Kingdom and European Economic Area. Where data processing involves third-party service providers located outside the UK/EEA, we implement appropriate safeguards including Standard Contractual Clauses approved by the UK Information Commissioner's Office, adequacy decisions where applicable, and supplementary technical measures including encryption in transit and at rest.
Our professional laundry partners operating within Greater London process garment data locally. Cloud-based scheduling and client management systems may utilise servers located in the EEA with data processing agreements in place. We conduct transfer impact assessments where required by UK GDPR Article 46 and maintain records of all international data transfers as required by Article 30.
Children's Data
ILHAMI LIMITED personal services are directed at adults aged eighteen and over. We do not knowingly collect personal data from children under sixteen without verified parental or guardian consent. Where household services involve children's garments, school uniforms, or family scheduling, data relating to children is processed solely for the purpose of delivering the contracted service to the adult account holder and is handled with enhanced care in accordance with ICO guidance on children's data.
Automated Decision Making
ILHAMI LIMITED does not engage in solely automated decision-making including profiling that produces legal or similarly significant effects on data subjects. Service pattern recommendations following the initial drape read consultation involve human coordinator assessment. Scheduling algorithms used for collection route optimisation process logistical data only and do not evaluate personal characteristics of clients.
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, or via ico.org.uk. We encourage you to contact us first at about@ilhami.agency so we may address your concerns directly before you approach the supervisory authority.
Security Measures Detail
ILHAMI LIMITED implements a layered security architecture protecting personal data across collection, processing, storage, and disposal lifecycle stages. Access to client management systems requires multi-factor authentication for all personnel. Role-based access controls ensure staff members access only the data necessary for their assigned service functions. Garment tracking systems use encrypted barcode references rather than personal identifiers on physical labels.
Physical security at our Millmead Business Centre coordination hub includes access-controlled entry, CCTV monitoring of common areas in compliance with UK GDPR and Surveillance Camera Code of Practice, and secure storage for client documents requiring physical retention. Personnel accessing client homes for collection, delivery, or personal assistance services carry company identification and operate under strict access protocols defined in individual service agreements.
Incident response procedures require notification to the ICO within seventy-two hours of becoming aware of a personal data breach likely to result in a risk to individuals' rights and freedoms, in accordance with UK GDPR Article 33. Affected data subjects are notified without undue delay where the breach is likely to result in a high risk to their rights and freedoms under Article 34.
Third Party Processors
ILHAMI LIMITED engages carefully selected data processors to support service delivery. All processors operate under written data processing agreements compliant with UK GDPR Article 28 requirements, specifying processing purposes, duration, data categories, and security obligations. Our processor categories include professional laundry and dry cleaning partners, cloud hosting providers for client management systems, payment processing services, and communication platform providers.
We maintain a register of all sub-processors and notify clients of material changes to our processor arrangements where required by contract or applicable law. Each processor is assessed for GDPR compliance, security certifications, and data handling practices before engagement and reviewed annually thereafter.
Marketing Communications
With your explicit consent, ILHAMI LIMITED may send marketing communications about new service patterns, seasonal offers, and company updates via email. You may withdraw marketing consent at any time by contacting about@ilhami.agency or using the unsubscribe mechanism included in each marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent before its withdrawal.
We do not sell personal data to third parties for marketing purposes. Service-related communications including appointment confirmations, collection notifications, and fit confirmation review invitations are sent on the basis of contractual necessity and do not require separate marketing consent.
Client Rights Exercise
To exercise any of your data protection rights including access, rectification, erasure, restriction, portability, or objection, please submit a written request to about@ilhami.agency or write to us at 87 Millmead Business Centre, Mill Mead Road, London, N17 9QU, United Kingdom. We respond to valid requests within one calendar month, extendable by two further months where requests are complex or numerous, with notification of any extension within the initial month.
We may request reasonable identity verification before processing rights requests to protect against unauthorised disclosure of personal data. There is no fee for exercising rights unless a request is manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee or refuse the request with written explanation.
Website Analytics
Our website at https://ilhami.agency may use analytics tools to understand visitor behaviour and improve user experience. Analytics data is collected in anonymised or pseudonymised form where possible. IP addresses may be truncated before processing. Analytics cookies are deployed only with your consent via our cookie consent mechanism described in our Cookie Policy.
Data Retention Schedules (Part 2)
ILHAMI LIMITED maintains structured retention schedules aligned with UK GDPR Article 5(1)(e) storage limitation principles. Personal data collected for service delivery is retained only for the duration necessary to fulfil the contracted service pattern and any associated legal obligations. Client contact records are retained for six years following the end of the contractual relationship in accordance with standard UK limitation periods for contractual claims. Financial transaction records including invoices and payment confirmations are retained for seven years in compliance with HMRC record-keeping requirements under the Finance Act 1998 and subsequent amendments.
Garment care records including item descriptions, processing notes, and quality verification logs are retained for the duration of the active service relationship plus twelve months following termination, after which they are securely deleted unless a specific retention requirement applies due to ongoing claims or disputes. Concierge task logs containing details of errands, appointments, and personal assistance activities are retained for three years following task completion to support service quality reviews and dispute resolution.
Marketing consent records and communication preferences are retained for as long as consent remains active plus twelve months following withdrawal to demonstrate compliance with consent management obligations. Cookie consent logs are retained for thirteen months in alignment with ICO guidance on consent evidence retention for website analytics and functional cookies.
International Data Transfers (Part 2)
ILHAMI LIMITED primarily processes personal data within the United Kingdom and European Economic Area. Where data processing involves third-party service providers located outside the UK/EEA, we implement appropriate safeguards including Standard Contractual Clauses approved by the UK Information Commissioner's Office, adequacy decisions where applicable, and supplementary technical measures including encryption in transit and at rest.
Our professional laundry partners operating within Greater London process garment data locally. Cloud-based scheduling and client management systems may utilise servers located in the EEA with data processing agreements in place. We conduct transfer impact assessments where required by UK GDPR Article 46 and maintain records of all international data transfers as required by Article 30.
Children's Data (Part 2)
ILHAMI LIMITED personal services are directed at adults aged eighteen and over. We do not knowingly collect personal data from children under sixteen without verified parental or guardian consent. Where household services involve children's garments, school uniforms, or family scheduling, data relating to children is processed solely for the purpose of delivering the contracted service to the adult account holder and is handled with enhanced care in accordance with ICO guidance on children's data.
Automated Decision Making (Part 2)
ILHAMI LIMITED does not engage in solely automated decision-making including profiling that produces legal or similarly significant effects on data subjects. Service pattern recommendations following the initial drape read consultation involve human coordinator assessment. Scheduling algorithms used for collection route optimisation process logistical data only and do not evaluate personal characteristics of clients.
Supervisory Authority (Part 2)
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, or via ico.org.uk. We encourage you to contact us first at about@ilhami.agency so we may address your concerns directly before you approach the supervisory authority.
Security Measures Detail (Part 2)
ILHAMI LIMITED implements a layered security architecture protecting personal data across collection, processing, storage, and disposal lifecycle stages. Access to client management systems requires multi-factor authentication for all personnel. Role-based access controls ensure staff members access only the data necessary for their assigned service functions. Garment tracking systems use encrypted barcode references rather than personal identifiers on physical labels.
Physical security at our Millmead Business Centre coordination hub includes access-controlled entry, CCTV monitoring of common areas in compliance with UK GDPR and Surveillance Camera Code of Practice, and secure storage for client documents requiring physical retention. Personnel accessing client homes for collection, delivery, or personal assistance services carry company identification and operate under strict access protocols defined in individual service agreements.
Incident response procedures require notification to the ICO within seventy-two hours of becoming aware of a personal data breach likely to result in a risk to individuals' rights and freedoms, in accordance with UK GDPR Article 33. Affected data subjects are notified without undue delay where the breach is likely to result in a high risk to their rights and freedoms under Article 34.
Third Party Processors (Part 2)
ILHAMI LIMITED engages carefully selected data processors to support service delivery. All processors operate under written data processing agreements compliant with UK GDPR Article 28 requirements, specifying processing purposes, duration, data categories, and security obligations. Our processor categories include professional laundry and dry cleaning partners, cloud hosting providers for client management systems, payment processing services, and communication platform providers.
We maintain a register of all sub-processors and notify clients of material changes to our processor arrangements where required by contract or applicable law. Each processor is assessed for GDPR compliance, security certifications, and data handling practices before engagement and reviewed annually thereafter.
Marketing Communications (Part 2)
With your explicit consent, ILHAMI LIMITED may send marketing communications about new service patterns, seasonal offers, and company updates via email. You may withdraw marketing consent at any time by contacting about@ilhami.agency or using the unsubscribe mechanism included in each marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent before its withdrawal.
We do not sell personal data to third parties for marketing purposes. Service-related communications including appointment confirmations, collection notifications, and fit confirmation review invitations are sent on the basis of contractual necessity and do not require separate marketing consent.
Client Rights Exercise (Part 2)
To exercise any of your data protection rights including access, rectification, erasure, restriction, portability, or objection, please submit a written request to about@ilhami.agency or write to us at 87 Millmead Business Centre, Mill Mead Road, London, N17 9QU, United Kingdom. We respond to valid requests within one calendar month, extendable by two further months where requests are complex or numerous, with notification of any extension within the initial month.
We may request reasonable identity verification before processing rights requests to protect against unauthorised disclosure of personal data. There is no fee for exercising rights unless a request is manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee or refuse the request with written explanation.
Website Analytics (Part 2)
Our website at https://ilhami.agency may use analytics tools to understand visitor behaviour and improve user experience. Analytics data is collected in anonymised or pseudonymised form where possible. IP addresses may be truncated before processing. Analytics cookies are deployed only with your consent via our cookie consent mechanism described in our Cookie Policy.
Data Retention Schedules (Part 3)
ILHAMI LIMITED maintains structured retention schedules aligned with UK GDPR Article 5(1)(e) storage limitation principles. Personal data collected for service delivery is retained only for the duration necessary to fulfil the contracted service pattern and any associated legal obligations. Client contact records are retained for six years following the end of the contractual relationship in accordance with standard UK limitation periods for contractual claims. Financial transaction records including invoices and payment confirmations are retained for seven years in compliance with HMRC record-keeping requirements under the Finance Act 1998 and subsequent amendments.